VaidyaAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy
explains how we handle and protect the information you provide when using our services.
1. Information We Collect
We collect the following types of information:
- Documents You Upload: When you use our "Analyze Medical Document" or "Lab
Report Intelligence" features, you upload documents (e.g., PDFs, JPGs, PNGs). These
documents are processed by our system to provide the analysis.
- Information You Provide in Forms: This includes clinical notes you enter
into the "AI-DDx" tool, questions you ask in our Q&A features, and any text submitted to the
"Jargon Buster."
- Contact Information: When you request access or a demo through our contact
form, we collect your name, email address, and role.
2. How We Use Your Information
- To Provide the Service: We use the content of your uploaded documents and
text inputs solely to run our AI models and provide you with the requested analysis,
summary, or answer.
- To Improve Our Services: We may use anonymized and aggregated data to
improve our AI models' accuracy and functionality. We take rigorous steps to ensure no
personally identifiable information (PII) is used for this purpose.
- To Communicate With You: We use the contact information you provide to
respond to your requests and send you information about our services, such as your access
link.
3. Data Handling and Security
We take data security very seriously.
- Temporary Processing: Uploaded documents and text inputs are processed on
our secure cloud infrastructure (Google Cloud Platform). They are retained only for the
duration necessary to perform the analysis and are not permanently stored in association
with any personal identifier.
- No Permanent Storage of Medical Records: VaidyaAI is not a medical records
storage system. We do not create permanent patient files from the documents you upload.
- Industry-Standard Security: We use industry-standard technical and
administrative security measures to protect the data during transit and processing.
4. Data Sharing
We do not sell, rent, or share your personal information or the content of your documents with
third parties, except in the following cases:
- With service providers (like Google Cloud and Anthropic) who provide the underlying
infrastructure and AI models needed to operate our service. These providers are bound by
their own strict privacy and security obligations.
- If required by law or to respond to a valid legal process.
5. Your Choices
You can choose not to upload any document or provide any information you deem sensitive. The use
of our service is voluntary.
6. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting
the new policy on this page and updating the "Last updated" date.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us through the form on our
homepage.